Spice Trial

Privacy Policy

This privacy policy explains how we use and protect information provided through this website.

Privacy Information

How We Use & Protect Your Information

This privacy policy sets out how Spice Trial uses and protects any information that you provide when using this website. We are committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement.

This policy may be updated from time to time by changing this page. Please check this page occasionally to ensure that you are happy with any changes.

What We Collect

We may collect the following information:

  • Name
  • Contact information, including email address and phone number
  • Delivery information, including address and postcode
  • Order details and preferences
  • Other information relevant to customer service, feedback, offers or enquiries

What We Do with the Information We Gather

We require this information to understand your needs, process orders and provide a better service. In particular, we may use your information for the following reasons:

  • Processing online, phone, delivery and collection orders.
  • Contacting you about your order, enquiry or booking.
  • Internal record keeping.
  • Improving our products, services and customer experience.
  • Sending promotional emails about offers, updates or other information you may find interesting, where you have agreed to receive such communication.
  • Contacting you for feedback or customer service purposes.
  • Customising the website according to customer needs and preferences.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, suitable physical, electronic and managerial procedures are used to safeguard and secure the information collected online.

How We Use Cookies

A cookie is a small file placed on your device to help the website function correctly, remember preferences, support checkout, analyse traffic and improve the browsing experience.

Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps analyse webpage traffic and improve the website so it can better serve customer needs. This information is used for statistical analysis purposes.

Overall, cookies help us provide a better website by enabling us to monitor which pages customers find useful. A cookie does not give us access to your computer or any information about you other than the data you choose to share.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but browser settings can usually be changed to decline cookies. This may prevent you from taking full advantage of the website.

Online Ordering & Payment Information

When placing an order online, information such as your name, contact details, delivery address and order details may be collected so the order can be processed correctly.

Payment processing may be handled securely by third-party payment providers. We do not use your payment information for any purpose other than processing the transaction and handling related order enquiries.

Links to Other Websites

This website may contain links to other websites of interest. Once you use these links to leave this website, please note that we do not have control over the other website.

We cannot be responsible for the protection and privacy of any information you provide while visiting such sites. Such sites are not governed by this privacy policy.

Marketing Purposes

If you have agreed to receive marketing communication, we may contact you with offers, updates or information that may be relevant to you.

You may change your mind at any time by contacting us. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Requesting Your Information

You may request details of the personal information we hold about you. If you would like a copy of this information, please contact us using the contact details provided on this website.

Correcting Your Information

If you believe that any information we are holding about you is incorrect or incomplete, please contact us as soon as possible. We will correct any information found to be incorrect.

Data Retention

We only keep personal information for as long as necessary to process orders, provide services, maintain business records, respond to enquiries, meet legal requirements and improve customer service.

Questions About Your Privacy?

Contact us if you have any questions about this privacy policy or the information we hold.